Conquer your conversation challenges
Effective conversations are the key to your personal and business success. Yes, it is as simple and as difficult as that!
To get the best results for your business you need to know how to communicate your vision in an open, honest and authentic way. Sometimes you need to deliver bad news, or you can’t meet people’s expectations.
At the same time, maintaining positive relationships is crucial. Staff are more engaged and more loyal towards credible managers they can relate to. People buy from people, often making emotionally driven buying decisions. Customers rave about businesses when they feel they’re in safe hands and return to those who take the time to build trusted relationships.
As a leader of people you already know the value of having the right conversation, in the right way, at the right time. And as a business owner or senior manager, you know that results and relationships can change, for better or worse, one conversation at a time.
Getting it right every time is a real challenge. You’re trying to juggle many, sometimes conflicting priorities. There’s not always time to think through your messaging in advance. Your team and your customers can be pretty demanding and there are always 101 things to get done in the day. Something has to give and inevitably that’s the quality of your conversations with the people around you.